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Privacy Policy

Effective Date: April 10, 2025

This Privacy Policy explains how ABest Pros llc (“Company,” “we,” “us,” or “our”)

collects, uses, stores, shares, and protects personal information when you use our website,

customer portal, AI chat assistant, scheduling tools, payment features, and related services.

By using our website or related services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through our website, online forms,

customer accounts, scheduling tools, payment pages, AI chat assistant, email, phone,

text messaging, and other digital interactions that link to or reference this Privacy Policy.

This Privacy Policy does not necessarily apply to information collected offline or through

separate service agreements, job-site activities, employment applications, or third-party websites

that are not controlled by us, except to the extent required by applicable law.

2. Information We Collect

We may collect the following categories of information:

Contact Information: Name, email address, phone number, mailing address, and service address.

Account Information: Username, password, login credentials, account preferences, and customer portal activity.

Scheduling Information: Appointment requests, service type, property details, technician access notes, preferred appointment times, and service history.

Payment and Billing Information: Billing name, billing address, payment status, transaction details, invoice information, and limited payment-related metadata. We may or may not store full payment card numbers payment information is processed directly by a third-party processor.

Communications Information: Emails, text messages, phone call records, voicemail content, form submissions, customer support messages, and chat transcripts.

AI Chat Assistant Information: Questions submitted to the AI Assistant, conversation content, uploaded or entered information, and related usage details.

Technical Information: IP address, browser type, device type, operating system, referring pages, approximate location derived from IP, usage logs, and interaction data collected through cookies or analytics tools.

Marketing Information: Preferences regarding promotional emails, ads, offers, or other communications.

3. How We Collect Information

We may collect information directly from you, automatically through your use of the website,

and from third parties acting on our behalf or connected to our services.

Information you provide when filling out forms, creating an account, scheduling services, making payments, chatting with the AI Assistant, emailing us, calling us, or texting us.

Information collected automatically through cookies, pixels, log files, analytics tools, and similar technologies.

Information from payment processors, scheduling tools, customer communication platforms, advertising platforms, AI service providers, and other service providers.

4. How We Use Information

We may use personal information for the following business and operational purposes:

To provide, operate, maintain, and improve our website and related services.

To create and manage customer accounts.

To process appointment requests, dispatch services, confirm schedules, and communicate about jobs.

To process payments, issue invoices, track account balances, and address billing disputes.

To respond to messages, customer service inquiries, and service requests.

To operate, monitor, evaluate, and improve the AI chat assistant.

To personalize user experience, website content, and customer communications.

To detect, investigate, and prevent fraud, unauthorized access, abuse, security incidents, and other harmful activity.

To comply with legal obligations, enforce agreements, and protect our rights, customers, staff, and business.

To send service-related notices, updates, receipts, appointment reminders, and, where permitted, promotional communications.

5. AI Chat Assistant and Conversation Data

Our website may include an automated AI chat assistant to help answer general questions,

support customer communication, assist with navigation, and facilitate scheduling or intake.

Information submitted through the AI Assistant may be collected, stored, reviewed, and used for

customer support, quality assurance, training, troubleshooting, analytics, fraud prevention,

security monitoring, and service improvement.

The AI Assistant may be powered in whole or in part by third-party technology providers.

Chat interactions may be processed by those providers as necessary to generate responses,

maintain system performance, or support the service. Please do not submit payment card numbers,

bank account credentials, Social Security numbers, driver’s license numbers, medical information,

or other highly sensitive information through the AI Assistant unless specifically requested through

a secure and authorized process.

AI-generated responses may be stored with associated account, scheduling, or customer service records

where reasonably necessary for documentation, follow-up, or quality control.

6. Payment Information

Online payments may be processed by third-party payment processors. When you submit payment information,

that information may be collected and processed directly by the payment processor according to its own privacy policy

and terms. We may receive limited transaction details such as payment status, payment type,

billing name, invoice reference, and partial account or card identifiers needed to confirm payment and maintain records.

We do not necessarily store full debit card, credit card, or bank account details on our own servers

if those details are handled directly by a secure third-party processor.

7. Cookies and Tracking Technologies

We may use cookies, pixels, tags, session replay tools, analytics tools, and similar technologies

to operate the website, remember preferences, measure traffic, analyze behavior, improve performance,

support advertising, and enhance user experience.

These technologies may collect information about pages visited, time spent on the site,

links clicked, device characteristics, browser settings, approximate location, and interactions

with forms, chat tools, and other website features.

You may be able to control certain cookies through your browser settings or available cookie management tools.

Disabling some cookies may affect website functionality.

8. How We Share Information

We may share personal information with:

Service Providers: Companies that help us operate the website, host data, process payments, manage appointments, provide analytics, deliver emails or texts, support the AI Assistant, store documents, marketing purposes, or perform related functions.

Business Partners and Platforms: Third parties involved in financing, scheduling, customer communications, reviews, marketing or service integrations when necessary for your requested service or transaction.

Legal and Compliance Recipients: Courts, regulators, law enforcement, insurers, legal counsel, or other parties where required by law or reasonably necessary to protect rights, property, safety, or legal interests.

Corporate Transaction Parties: Buyers, sellers, lenders, investors, or advisers in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information in the ordinary sense of selling customer lists for cash unless specifically disclosed otherwise.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy,

including account administration, scheduling history, payment records, customer service, legal compliance,

dispute resolution, fraud prevention, and enforcement of agreements.

Retention periods may vary depending on the type of information, legal requirements,

business needs, security concerns, and whether an account remains active.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information

from unauthorized access, use, alteration, or disclosure. However, no internet transmission,

electronic storage system, payment system, AI system, or website can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your login credentials and for using secure methods

when communicating with us online.

11. Your Choices

Depending on how you interact with us, you may have choices such as:

Updating or correcting account information.

Changing appointment details by contacting us.

Opting out of promotional emails by using the unsubscribe link, where available.

Adjusting cookie preferences through browser settings or consent tools, if offered.

Choosing not to use the AI Assistant or customer portal.

12. Privacy Rights

Depending on your state, country, or other applicable law, you may have rights regarding your personal information,

such as the right to request access, correction, deletion, or a copy of certain information, or to object to or limit

certain processing activities. Some rights may be subject to exceptions, verification requirements,

or legal retention obligations.

To make a privacy-related request, contact us using the information below. We may need to verify your identity

before responding to certain requests.

13. Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information

from children under 18 through the website. Although our website does not have anything not suitable for children under 18, the nature of our business is restricted to those who can legally enter into a contract, thus we do not service anyone under 18 without a legal emancipation documentation on file. If we learn that personal information from a child under 18, without proper documentation, has been submitted,

we will take reasonable steps to delete it as required by applicable law.

14. Third-Party Websites and Services

Our website may link to third-party websites, portals, financing providers, maps, social media pages,

payment processors, analytics services, review platforms, or AI-related service providers. We are not responsible

for the privacy, security, or content practices of third-party sites or services, which are governed by their own policies.

15. Do Not Track

Some web browsers offer a “Do Not Track” setting. Because there is not always a consistent industry standard

for responding to such signals, our website may not respond to all Do Not Track requests unless required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page

and update the effective date above. Your continued use of the website after changes are posted indicates

your acknowledgment of the updated Privacy Policy.

17. Contact Information

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact:

ABest Pros llc

4819 Oak dr

Jean Lafitte, La 70067

Info@abestpros.com

(504) 552-3785

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