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Terms and Conditions

Effective Date: April 10, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website,

customer portal, AI chat assistant, scheduling tools, and payment features operated by

ABest Pros llc (“Company,” “we,” “us,” or “our”). By accessing or using our website or any related

services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the site.

1. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to use the website in any way that could damage, disable, overburden,

or impair the website or interfere with any other party’s use of the website.

You agree not to attempt unauthorized access to any portion of the website, customer

accounts, connected systems, or networks, and you will not use the website to transmit

spam, malicious code, false information, or unlawful content.

2. Eligibility

By using this website, creating an account, scheduling services, interacting with the AI Assistant,

or making payments, you represent that you are at least 18 years old and legally able to enter into

a binding agreement. If you are using the website on behalf of a business or another person,

you represent that you have authority to act on their behalf.

3. Customer Accounts and Login Security

Certain features of the website may require you to create or use a customer account.

You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for

all activity that occurs under your account. You agree to notify us immediately of any

unauthorized use of your account or any other security breach. We reserve the right to

suspend or terminate accounts that appear to be compromised, inaccurate, fraudulent,

or used in violation of these Terms.

4. Scheduling and Appointment Requests

Our website may allow you to request appointments, service calls, consultations,

estimates, inspections, or other scheduling-related services. Submission of a scheduling

request does not guarantee acceptance or availability unless and until we confirm the appointment.

Appointment dates and times are subject to technician availability, location, weather,

parts availability, emergency calls, and other operational factors. We reserve the right

to reschedule, decline, or cancel appointments when reasonably necessary.

You are responsible for providing accurate contact information, service location details,

access instructions, and a description of the requested service. We are not responsible

for delays or failed appointments caused by incomplete, inaccurate, or unavailable customer information.

5. Cancellations, Rescheduling, and No-Shows

You may request to cancel or reschedule an appointment by contacting us using the

contact information listed on this website. Cancellation and rescheduling requests should be made

as early as possible to avoid additional fees.

We reserve the right to apply any disclosed cancellation fee, missed appointment fee,

trip charge, diagnostic charge, or no-show charge where permitted by law and where such fees

have been disclosed to you in advance through the website, estimate, invoice, service agreement,

or scheduling confirmation.

6. Quotes, Estimates, and Service Agreements

Any information on this website regarding pricing, service descriptions, response times,

availability, promotions, financing, or service recommendations is for general informational

purposes unless expressly stated otherwise. A website quote request, rough estimate, AI-generated response,

or online scheduling confirmation does not by itself create a final service contract.

Final pricing, scope of work, materials, warranty terms, payment deadlines, cancellation rights,

and project terms, if any, will be governed by the written estimate, invoice, work order,

proposal, or service agreement provided by us for the specific job.

7. Payments

The website may allow you to make deposits, service payments, invoice payments,

financing-related payments, or other authorized charges online. By submitting payment information,

you represent that you are authorized to use the selected payment method and authorize us,

and our payment service providers, to charge the amount due, including any applicable taxes,

fees, approved surcharges, or previously disclosed charges.

Payments must be made in accordance with the terms stated on your invoice, estimate,

service agreement, or checkout page. If a payment is declined, reversed, disputed, or returned,

we may suspend scheduling, account access, or further services until the balance is resolved and addional fees may apply.

8. Third-Party Payment Processors

We may use third-party payment processors to facilitate online payments. Payment processing

services may be subject to the separate terms, conditions, and privacy practices of those

third-party providers. We do not control and are not responsible for the independent acts,

errors, downtime, security events, or policies of third-party payment processors, except as required by law.

Your use of online payment functionality may also require you to agree to the terms of the applicable

payment processor. We recommend reviewing those terms before submitting payment.

9. Refunds and Chargebacks

Refund eligibility, if any, will be determined based on the type of service, timing of cancellation,

status of work performed, materials ordered, and the terms of your invoice, estimate, or service agreement.

Not all payments are refundable.

If you believe a billing error has occurred, you agree to contact us first to allow a reasonable

opportunity to review and address the issue. Unauthorized or improper chargebacks may be treated

as a breach of these Terms and may result in suspension of account features or collection efforts

to the extent permitted by law.

10. AI Chat Assistant

This website may provide access to an automated AI chat assistant or similar conversational tool

(the “AI Assistant”) to help answer general questions, assist with navigation, provide basic service information,

support scheduling, and improve customer communication. By using the AI Assistant, you acknowledge that you are

interacting with an automated system and not a human representative, unless expressly stated otherwise.

The AI Assistant is provided for general informational and customer service support purposes only.

It may generate responses that are inaccurate, incomplete, outdated, misleading, or not applicable to your specific situation.

You should not rely solely on the AI Assistant for decisions involving repairs, safety, scheduling, contracts, payments,

financing, warranties, code compliance, legal rights, insurance, or other important matters.

11. No Professional or Final Business Advice Through AI

Information provided by the AI Assistant does not constitute legal advice, financial advice,

engineering advice, licensed trade advice, or a binding statement of scope, price, availability,

or warranty coverage. Any quote, timeline, diagnosis, recommendation, or appointment-related information

provided by the AI Assistant is preliminary only unless separately confirmed by an authorized representative

of ABest Pros in writing or through an official estimate, invoice, service confirmation, or signed agreement.

12. User Responsibility and Acceptable Use of AI Features

You agree to use the AI Assistant only for lawful and appropriate purposes. You will not use the AI Assistant to

submit unlawful, abusive, defamatory, harassing, fraudulent, infringing, malicious, or misleading content,

to attempt unauthorized access to systems or accounts, or to test, probe, overload, reverse engineer,

or interfere with the operation of the AI Assistant or related systems.

You are responsible for reviewing and evaluating any information returned by the AI Assistant before acting on it.

If you need confirmed information about scheduling, pricing, invoices, service scope, dispatch timing,

technical recommendations, or account activity, you should contact ABest Pros llc directly.

13. AI Chat Data and Monitoring

We may record, store, review, analyze, and use conversations with the AI Assistant for customer service,

quality assurance, training, troubleshooting, fraud prevention, security monitoring, analytics, and service improvement,

subject to our Privacy Policy and applicable law.

Please do not submit sensitive personal information, payment card details, bank account credentials,

Social Security numbers, driver’s license numbers, health information, or other confidential information

through the AI Assistant unless we expressly request it through a secure and authorized process.

14. AI Availability and Third-Party Technology

The AI Assistant may rely on third-party technology, software providers, hosting providers, integrations,

and communication tools. We do not guarantee that the AI Assistant will always be available, uninterrupted,

secure, or error-free. We may modify, suspend, restrict, or discontinue the AI Assistant at any time without notice.

15. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, layout,

design, branding, software, AI-generated interface content, and other materials, is owned by

or licensed to ABest Pros llc and or affiliates and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify,

or create derivative works from any website content without our prior written permission,

except for your personal, non-commercial use as necessary to use the site.

16. Prohibited Conduct

You agree not to:

•Use the website or AI Assistant for unlawful, fraudulent, or misleading purposes;

•Attempt to bypass security or gain unauthorized access to accounts or systems;

•Impersonate another person or submit false scheduling, account, or payment information;

•Interfere with the operation of the website or its connected services;

•Use bots, scraping tools, or automated methods to access website content without permission;

•Upload or transmit viruses, malware, or harmful code.

17. Website Availability

We strive to keep the website, customer portal, AI Assistant, scheduling tools, and payment functions

available and accurate, but we do not guarantee uninterrupted availability, error-free operation,

or that all information is current at all times. Maintenance, outages, provider failures,

internet disruptions, software issues, and other events may affect availability.

18. Disclaimers

The website, AI Assistant, and all content, tools, and features made available through them are provided on an “as is”

and “as available” basis, to the fullest extent permitted by law. We disclaim all warranties,

express or implied, including implied warranties of merchantability, fitness for a particular purpose,

non-infringement, accuracy, completeness, availability, and reliability of information or generated responses.

Website content and AI-generated responses are for general informational purposes only and are not legal,

financial, engineering, or professional advice for your specific situation. You should not rely solely on website content

or AI-generated responses when making decisions about repairs, installations, purchases, scheduling, financing,

property conditions, legal rights, or safety-related matters.

19. Limitation of Liability

To the fullest extent permitted by law, ABest Pros llc shall not be liable for any indirect,

incidental, special, consequential, exemplary, or punitive damages arising out of or related to

your use of, or inability to use, the website, customer account features, AI Assistant,

scheduling tools, or payment processing features.

To the fullest extent permitted by law, we are also not liable for losses arising from

service interruptions, account compromise caused by your failure to protect credentials,

data transmission failures, processor errors, unauthorized third-party access, AI-generated inaccuracies,

or reliance on website content. If liability cannot be excluded, our liability will be limited

to the amount you paid through the website for the specific transaction giving rise to the claim, if any.

20. Indemnification

You agree to defend, indemnify, and hold harmless ABest Pros llc, its owners, officers,

employees, contractors, affiliates, and service providers from and against claims, liabilities,

damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to

your violation of these Terms, misuse of the website, misuse of the AI Assistant,

or infringement of another party’s rights.

21. Third-Party Links and Services

This website may contain links to third-party websites, software, financing platforms,

maps, reviews, social media pages, payment processors, AI vendors, or other services not controlled by us.

We provide those links for convenience only and do not endorse or guarantee third-party content,

availability, security, or policies.

22. Suspension or Termination

We reserve the right to suspend, restrict, or terminate your access to the website,

customer portal, AI Assistant, scheduling tools, or payment features at any time, with or without notice,

if we believe you have violated these Terms, provided false information, created a security risk,

or engaged in suspected fraud, abuse, or unlawful conduct.

23. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page.

The updated Terms will be effective as of the revised effective date shown above.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana,

without regard to its conflict of laws principles, except to the extent superseded by applicable federal law.

25. Dispute Resolution and Venue

Any dispute arising out of or relating to these Terms or your use of the website shall be brought

in the state or federal courts located in Louisiana, unless applicable law requires otherwise,

and you consent to the jurisdiction and venue of those courts.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable,

the remaining provisions will remain in full force and effect.

27. Contact Information

If you have questions about these Terms, please contact:

ABest Pros llc

4819 Oak dr

Jean Lafitte, LA 70067

Info@ABestPros.com

(504) 552-3785

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